The website www.zanohellas.gr is an online store that displays and sells livestock farming products via the Internet.
Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of our online store.
Please ensure that you agree with the following terms and conditions, as any transaction you make with us through the above website www.zanohellas.gr is governed by the following terms and conditions, and your transaction with us implies your acceptance of these terms and conditions.
ZANO IKE reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. ZANO IKE undertakes to inform users of any modifications or changes via the website of this online store. It is clarified that the change in terms does not apply to orders you have already placed.
Information provided
ZANO IKE is committed to the completeness and accuracy of the information provided on its website www. zanohellas.gr, both in terms of the existence of the essential characteristics described for each product it offers and the accuracy of the information provided by its online store, subject to any technical or typographical errors that may have escaped attention or have arisen unintentionally or due to any interruptions in the operation of the website for reasons of force majeure.
Limitation of liability
ZANO IKE guarantees that end consumers will be informed in a timely manner of any unavailability. The ZANO IKE online store is not responsible for any technical problems that may arise for users when attempting to access the website and during their visit, which are related to the operation or compatibility of their own infrastructure with the use of the network. Furthermore, ZANO IKE bears no responsibility for the actions or omissions of third parties, and in particular for unauthorised interference by third parties in products and/or services and/or information made available through it.
Copyright
The website www.zanohellas.gr is the official website of ZANO IKE. All content on the website posted by ZANO IKE, including images, graphics, photographs, designs, texts, services provided, and products, is the intellectual property of ZANO IKE and is protected by the relevant provisions of Greek law, European law, and international conventions. The names, images, logos, and distinctive features representing the company and its online store are exclusive trademarks and distinctive features of ZANO IKE and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition. In any case, their appearance and display on the website www.zanohellas.gr should in no way be construed as a transfer or assignment of a license or right to use them.
User obligations
Users of the website www.zanohellas.gr agree not to use it to send, publish, email, or transmit in any other way any content that is illegal, harmful, threatening, abusive, harassing, defamatory, libelous, obscene, profane, libelous, invasive of another’s privacy, hateful, or racially, ethnic, or other discrimination, is likely to cause harm to minors in any way, is not authorized to be transmitted under law or contractual or fiduciary relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright, or other proprietary rights of third parties, contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or impede the operation of any computer software or hardware, intentionally or unintentionally violates applicable Greek and EU legislation and its provisions, may harass third parties in any way, and any content used to collect or store users’ personal data.
Security
ZANO IKE recognizes the importance of the security of your Personal Data and your electronic transactions and takes all necessary measures, using the most modern and advanced methods, to ensure your maximum security. All information related to your personal details and transactions is secure and confidential. The security of ZANO IKE’s online store is achieved through the following methods:
Encryption
Our website uses a secure connection certificate (SSL) to encrypt all data transferred between the user and the website.
Transaction Confidentiality
Confidentiality is a given. The same basic principles that govern traditional transactions also apply to e-commerce. All information transmitted by the user/member to ZANO IKE is confidential, and ZANO IKE has taken all necessary measures to ensure that it is used only to the extent necessary in the context of the services provided. Some of the measures taken are as follows: Only authorized employees have access to your transaction information and only when necessary, e.g., to process your requests.
ZANO IKE does not disclose customer and transaction details unless it has your written authorisation or is required to do so by a court order or decision of another public authority. In the event that ZANO IKE uses third parties to support its systems, it ensures confidentiality. For your own safety, you should also treat all information provided through the service as confidential and not disclose it to third parties.
Protection of personal data
When visiting the pages of www.zanohellas.gr, you may be asked to provide personal information about yourself (first name, last name, occupation, email address, shipping address, etc.) in order to process your orders or provide our services. Any personal data you provide anywhere on the pages and services of the www.zanohellas.gr website is kept solely for reasons related to your transactions with us, improving the services provided, and ensuring the operation of the respective service, and may not be used by any third party (except where provided for by law to the competent authorities only).
In any case, the employees of ZANO IKE who have access to your personal data are specific and unauthorized persons are prohibited from accessing your personal data. Every reasonable measure has been taken to secure your data. If you have any questions, suggestions, or comments regarding these issues, please contact us using the special contact form.
At any time, the user retains the right to be informed or to object to the further processing of their data in accordance with the applicable legislation on the protection of personal data.
Buying products
You can find livestock products on the shelves of our online store. To make your search easier, we have divided our products into categories. Each category has subcategories.
If you are looking for something specific, use the search function, which will take you directly to your specific selection.
The company makes every effort to provide high-quality services. However, errors in prices and minor product features cannot be ruled out, and we cannot guarantee that there will be no interruptions in the operation of the website or “human” errors when updating/listing the price of a product. For the safety and effectiveness of your purchases, if you find that a product is offered at an unusually low or high price in relation to its market value, please contact us at 2410 572120 or via the contact form on the website before proceeding with your order. After placing your order, you will receive an automated e-mail confirming the details of your order. From this point on, the contract between us is concluded. If there is any issue with your order, you will be sent a corresponding email and/or text message. Alternatively, we will contact you on the phone numbers you provided when registering or placing your order on our website.
There is no way to disable these notifications, the sending of which is a prerequisite for the proper processing of your order. We urge you to ensure that you can receive these emails and to keep them throughout the duration of our transaction. It is your responsibility, in case you do not receive the relevant emails, in accordance with the general terms governing our transactions, to inform us without delay. After your order has been collected and shipped, we will send you a text message (SMS) with the method and tracking number of your shipment.
Right of withdrawal for distance purchases
In the case of distance purchases (e.g. via the Internet), you can return a product and we will refund you the price if you notify us in writing via the contact form or by calling 2410 572120 within 3 calendar days of receiving the product. By exercising your right of withdrawal, you are obliged to return the product to us in the original perfect condition in which it was delivered to you. In any case, the products you wish to return must be accompanied by the necessary legal documents and proof of receipt.
Shipping costs and return shipping costs are not covered by ZANO IKE and are borne by the customer. The money will be refunded within 5 days of the return of the products to our company and in a manner to be agreed upon after communication between the company and the customer.
The consumer is responsible for any reduction in the value of the goods solely as a result of handling the goods other than what is necessary to ascertain the nature, characteristics, and functioning of the goods. We are not liable and will not compensate the consumer, nor will the withdrawal be effective, in the event that damage to the goods has been caused by the consumer’s fault or in the event of use exceeding what is necessary to ascertain the nature, characteristics, and functioning of the goods.
You are not entitled to withdrawal in the cases of Article 3ib of Law 2251/94 and in any other case provided for by law or herein in accordance with the law. Indicatively, you are not entitled to exercise withdrawal on products such as identification tags, etc.
Supplier liability and warranty – Seller liability for defects
The manufacturer of any product you purchase is liable for any damage caused by a defect in their product. Any agreement limiting or exempting the manufacturer from liability is void. If you have any doubts about the identity of the manufacturer of a product you have purchased from us, please let us know.
In accordance with the above provisions, ZANO IKE, as long as it is the Supplier of a product, as defined above, will provide you with every possible assistance in fulfilling the terms of the manufacturer’s warranty.
Finally, ZANO IKE has all the obligations towards you that are provided for in the Civil Code for the seller. Specifically, in the event of a defect in the product we sell to you, you may (a) request its repair at no charge to you or its replacement with another, unless this is impossible or requires disproportionate costs (b) request a reduction in price and (c) withdraw from the contract, unless the defect is minor. The above obligations do not apply if the defect has been caused by you, or by force majeure in the narrow or broad sense. In any case, the products must be accompanied by the necessary legal documents and proof of receipt. These obligations are in any case subject to a limitation period of two years.
Order cancellation
Orders may be canceled in the following cases: Before completing your order, during the online ordering process, you can go back and remove items from your shopping cart. If the online order has been completed but the product has not yet been shipped, you can call 2410 572120 and one of our associates will cancel your order. After receiving the product, call us at 2410 572120 or contact us via the email form on the website, explaining why you want to cancel the order. One of our associates will assist you immediately and inform you of all your options.
Order delay
Your order may be delayed for the following reasons:
The product you ordered has been discontinued or is unavailable. In this case, a representative of our company will contact you immediately to provide you with all the available alternatives. During periods of extreme weather conditions or strikes, as well as in any case of force majeure that may affect the transport and delivery of your order.
If it is impossible to contact you by phone and/or email because the details you have provided are not up to date.
Dispute resolution
ZANO IKE attaches particular importance to meeting the needs of consumers and resolving any problems they may have with their transactions with us. However, if we are unable to fully resolve any issues you may have and you believe that any of your rights arising from our transactions have been infringed, you can seek to resolve any disputes by resorting to the Online Dispute Resolution Platform (ODR) as provided for in Article 14 of Regulation 524/2013. You can submit any dispute you may have to the ODR for resolution. The European Consumer Centre Greece has been designated as the national contact point for the ODR in Greece. Information about this and about dispute resolution can be found at ec.europa.eu/odr. You can also contact the Consumer Ombudsman (www.synigoroskatanaloti.gr). The above does not in any way limit the rights that you and we have to resort to the competent courts.
